We partner with EMS and other healthcare agencies to help them build better systems and a stronger reputation.
A good system is about more than delivering great patient care. It means having the resources, plans and infrastructure in place today to meet the demands of tomorrow. And it means fostering an effective reputation that helps you unlock the funding and community support you need to create a better system.
We believe that what you do as an organization and how you talk about it must work together. There is no one-size-fits-all solution. We’ve helped hundreds of organizations across the country find the sustainable, local solution that works best for them.
Our Latest Insights
Learning to Read Your Agency’s Vital Signs
In the back of an ambulance, we are masters of clinical assessment. We can walk into a dark room, look at a patient’s skin signs and the way they’re using their accessory muscles, and know within three seconds if they are "sick or not sick." We don't guess; we [...]
Putting “PR” in Preparedness for EMS Agencies
Preparedness is at the core of every EMS agency’s mission. We check our gear before every shift. We train for the high acuity calls we rarely see. We learn the streets in our district so we can respond quickly when the tones drop. Yet too often, agencies find [...]
State of the Industry: A 46-year perspective
I was asked recently, “what’s different about EMS today from when you started?” That got me thinking and while much has happened in the clinical treatment of patients, most for the better, it is simply amazing to me that many of the operational, business and leadership challenges that EMS faced [...]